Any goods received before use that is faulty in relation to materials or workmanship will be repaired or replaced at our expense.
Materials and workmanship faults must be reported to us within 7 days of purchase to be eligible for repair or replacement. Damage of goods as a result of wear and tear, incorrect sizing, or incorrect usage is not reason for repair or replacement. Ordering of incorrect sizing by the customer will see the exact item replaced with the same item in the required size as long as the customer pays for the return and replacement freight and the original item is returned in the same condition as supplied. Refunds do not apply as a result of a customer changing their mind after purchasing. Customers ordering training equipment for commercial purposes that are not deemed commercial grade goods must realize such goods damage through wear and tear in a commercial setting will not be replaced. We have a no return policy on DVDs and books. If we, the supplier, supply the wrong size or type of goods we will pay for return and replacement freight. If the customer places an incorrect order and the goods are subject to replacement they must be pay the return and replacement freight. Every enquiry in relation to return and replacement will be given individual consideration.
Phone/Fax: 03-477 8902
Mail: PO Box 5579, Moray Place, Dunedin 9058.